User Data Deletion Instructions

When you connect a Meta (Facebook or Instagram) account to Sephiro, we store only what is needed to run the features you use:

• Connection access tokens issued by Meta, stored encrypted
• Identifiers and names of the ad accounts, Facebook Pages, Pixels and Instagram accounts you choose to connect
• Ad performance metrics (such as spend, impressions, clicks and conversions) for those ad accounts
• Ads, creatives and campaigns you create or launch through Sephiro

We never receive or store your Facebook or Instagram password.

In the Sephiro app, go to Settings → Connectors and disconnect Meta Ads. This immediately deletes the stored access token and stops all further access to your Meta accounts. Ads already running on Meta are not affected; manage or stop them in Meta Ads Manager.

You can also remove access from Facebook directly:

• Open Facebook and go to Settings & Privacy → Settings → Business Integrations
• Find "Sephiro AI" and click Remove
• Confirm the removal

Meta then sends Sephiro a data deletion request, which we process automatically: the connection token and the Meta data linked to your account (account, Page, Pixel and Instagram identifiers, performance metrics, and Sephiro's records of ads, audits and changes made through Sephiro) are deleted. Ads already running in your Meta ad account are not changed or removed — you manage those in Meta Ads Manager. You will receive a confirmation code and a link where you can check the status of your deletion request.

To delete your Sephiro account and all associated data, email us from the email address registered on your account with the subject "Data deletion request". We verify the request, delete your account and its data within 30 days, and send you a confirmation once it is complete.

Some records must be kept after deletion to meet legal obligations:

• Billing and invoicing records (invoices, payment and tax records) are retained for the period required by applicable tax and accounting law, and are not used for any other purpose

Everything else is permanently deleted within 30 days of your request.

For any question about your data or a deletion request, contact us at: